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How lawan bola Handles Your Personal Data

At lawan bola, your personal data — including account details, transaction records from DANA, OVO, GoPay and QRIS, and browsing behaviour on our platform — is collected, stored…

Data collected transparentlyDANA, OVO, GoPay & QRIS transactions coveredYour right to access and delete dataIndonesia-based account protectionContact us anytime to update records
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lawan bola How lawan bola Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or remove the personal data we hold about you, our privacy team is reachable through three dedicated channels.

Live Chat Open the chat widget in your account dashboard and select 'Privacy & Data' from the topic menu. Our team monitors this channel from 08:00 to 24:00 WIB daily and will confirm your request within the session.
Email Support Send your data access or deletion request to our privacy inbox at [email protected]. Include your registered account email and the specific data category you are asking about so we can respond accurately within 72 hours.
Account Settings Log in to your account, go to Settings, then select 'My Data'. From there you can download a copy of your stored profile data or submit a deletion request directly — no need to contact support for basic data exports.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply a layered approach to protecting your information: encryption at rest, TLS in transit, and role-based access controls that limit which staff can view your raw account data.

Encryption at Rest and in Transit

All personal data stored on our servers — including payment method details linked to DANA, OVO and GoPay — is encrypted using AES-256 at rest and protected by TLS 1.3 during every network transmission between your device and our platform.

Cookie Use and Opt-Out

We use functional cookies to keep you logged in and analytical cookies to measure page performance. You can manage or withdraw cookie consent at any time through the cookie preferences panel found in your account settings or via your browser controls.

Third-Party Data Sharing

Your data is shared only with payment processors — such as the networks that handle QRIS settlements — fraud-detection partners, and, where local law requires, regulatory bodies. We do not sell your personal information to advertising networks or data brokers.

Data Retention Schedule

Account registration data is retained for the lifetime of your account plus three years after closure. Payment transaction records are kept for up to five years in line with financial record-keeping requirements that apply where local law permits.

Account Security Practices

We ask you to set a strong password at registration and send an email alert every time a login occurs from a new device or IP address. If you receive an alert you do not recognise, contact our live chat immediately to freeze your account pending review.

Requesting Data Changes

To correct inaccurate data — such as a registered phone number or payment method name — go to Settings then 'My Data', or email [email protected]. We verify your identity before making any change and confirm completion within 72 hours of the verified request.

Privacy Policy Questions We Hear Most

The questions below cover the data rights, contact steps and retention rules that Indonesian account holders ask us about most often. If your question is not answered here, reach us via live chat between 08:00 and 24:00 WIB or email [email protected] at any time.

We collect your name, email, phone number, date of birth and the payment method details you register — including DANA, OVO, GoPay or QRIS account identifiers. We also log your device type, IP address and session timestamps for security purposes.

Log in to your account, go to Settings, then select 'My Data' and click 'Export My Data'. A downloadable file covering your profile, transaction history and stored preferences will be prepared and emailed to your registered address within 24 hours.

Yes. Submit a deletion request through Settings > My Data or email [email protected] with your account email. We will process the request within 30 days, though some transaction records must be retained for up to five years where local law requires it.

We share data only with payment processors handling QRIS, GoPay, OVO and DANA settlements, our fraud-detection partners, and regulatory bodies where local law requires disclosure. We do not sell your data or share it with advertising networks under any circumstances.

Payment identifiers linked to DANA, OVO, GoPay and QRIS are stored encrypted using AES-256 and transmitted only over TLS 1.3 connections. Staff access to raw payment data is restricted to a small number of authorised personnel and is audit-logged at all times.

Open the cookie preferences panel in your account settings and toggle off the analytical or marketing cookie categories you do not want. You can also manage cookies directly through your browser settings. Functional cookies required for login cannot be disabled.

Contact our privacy team immediately via live chat (08:00–24:00 WIB) or at [email protected]. We log every complaint, investigate within 14 days and send you a written outcome. Where local law permits, you also have the right to escalate to the relevant data authority.

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